The time I need to prepare an order for shipping varies. For details, see individual items.
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
We accept exchanges within 1-4 business days of the delivery date—no later. The customer is responsible for return shipping fees. We must receive the original order before shipping any replacement items.
Please note: We do not accept returns.
Exchanges are valued at the current price of the original item, not any sale price. The exchanged item must be of equal value to the replacement. No refunds will be issued for lower-value items, and if the replacement item is more expensive, the customer must pay the difference.
We can hold or reserve items for up to 24 hours for our customers.
Warranty Disclaimer: We do not offer warranties for vintage or older rugs. Please review all photos carefully before purchasing.